Corrections Policy

Triage levels & timelines

If a change requires on-the-ground verification, we’ll update the page with an interim note.

How to report an error

1. Copy the page URL and paste the exact sentence or section that is wrong.
2. Tell us the correct detail and, if possible, include a source (photo of signage or official page).
3. Share any accessibility impact (e.g., steps, gradients, closures) so we can prioritise.

Types of remedy

Not every complaint needs the same response. When we receive a concern about a page, we consider which of the following is the right remedy for the specific problem. The goal is to make the page more accurate and fair to readers, not to erase the record.

Formal legal notices (defamation, privacy, copyright)

If you believe something on this site is defamatory, breaches your privacy, infringes your copyright or trade mark, or is otherwise unlawful, you can use the notice-and- takedown process set out at clause 7.5 and clause 8.4 of our terms of use. A formal notice should include:

• The URL of the page you object to.
• The exact words you object to (quoted).
• Your full name and contact details, so that we can respond.
• A clear explanation of what you say is wrong or unlawful, and why.
• Any evidence you have in support, such as corrected facts, documents, or correspondence.
• The outcome you are seeking: correction, clarification, right of reply, redaction, or removal.
• Where relevant, whether you are acting as the data subject, the rightsholder, the subject of a statement, or on behalf of another person.

Send formal notices to hello@saltaireguide.uk with “Legal notice” in the subject line. We will acknowledge promptly, typically within 5 working days, and tell you what we plan to do and when. Acting on a notice is not an admission of liability on our part.

Where a statement on this site was not posted by us (for example, a user-submitted review or a reader account published at the submitter’s request), the operator’s defence under section 5 of the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013 may apply. In those cases we will follow the procedures those regulations require — including, where applicable, contacting the person who posted the statement.

While a complaint is under review

When we receive a substantive legal notice, we may add a short “Under review” marker to the page in question while we investigate. This is a transparency measure, not an admission. Where a complaint is about user-submitted content, we may temporarily restrict or unpublish the specific item while we look into it; restricting content in this way is not a finding against the submitter.

Escalation

If you are not satisfied with our response:

• For privacy and data-protection concerns you can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
• For copyright and trade mark concerns you can pursue the remedies available under the Copyright, Designs and Patents Act 1988 and the Trade Marks Act 1994.
• For defamation concerns you can seek independent legal advice. We reserve all our rights and defences.

Scope, limits, and bad-faith requests

This policy covers genuine concerns from readers, subjects, and rightsholders. It does not entitle anyone to dictate our editorial content. We handle every serious complaint in good faith, but we reserve the right to:

• decline to act on requests that are repetitive, abusive, frivolous, or clearly motivated by commercial rivalry or reputation-management rather than genuine concern about accuracy;
• close a complaint thread after we have given our final position, and treat further messages on the same matter as vexatious;
• decline to remove accurate factual reporting, fair opinion, or material we reasonably believe to be in the public interest;
• decline to name or un-name parties, or to publish or withhold specific details, where doing so would compromise a source, a submitter’s safety, or the integrity of a story;
• refer threatening, harassing, or fraudulent communications to the police or other authorities.

We keep a brief internal record of correction requests and their resolution so that we can demonstrate how we handled a concern if we are ever asked. That record may be retained for as long as necessary to support a legal defence, as described in our privacy policy.

Transparency & change notes

When we materially change a page, we add an “Updated” line near the top with a short note (e.g., “Prices updated for 2025” or “Towpath closed near bridge”). Minor edits (typos, commas) are not usually noted.

Common questions